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Director- Digital Production

The Director of Digital Production is responsible to oversee production of all digital projects from inception to completion within the Agency. He or she leads the internal team of Digital Producers, and Developers, and schedules and scopes digital projects based on functions, capacity, and budgets. The Director Digital Production has excellent technical knowledge and can plan all phases of digitally based projects from kick-off through delivery. He or she organizes, manages and communicates with team members to deliver the work to complete a digital based project within defined scope, quality, timeframe and budget.

As the Director of Digital Production you must be able to manage large multi-faceted projects/accounts and multiple projects at the same time.

A successful Director of Digital Production will be pro-active, independent, and be confident in leading teams. He or she is a consensus builder, a problem solver, and will work with colleagues throughout the agency to bring creative ideas and required technology to fruition in all digital executions. The right person is highly organized, has a passion for the digital production delivery process, digital strategy, and maintains a positive attitude.


MERGE is a collaborative company. While this description includes core functional responsibilities, all of our employees are active members of the team, flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client driven environment. We’re as interested in your human side as your technical expertise. The ideal candidate will be upbeat, optimistic and happy to help the team.

Core functional responsibilities include: 

Directly manages Digital Producers, including day to day flow of work through the team, and recruiting, hiring, managing, development & growth

Digital resource planning, including forecasting, and identifying new skills and resources needed

Oversees Developers workflow, task management, and project direction

Manager of Digital Producers, including: hiring, managing, development & growth

Partners with Account Management and New Business on digital strategy for clients as needed

Works with SVP Operations on project scopes and initial project plans as needed to secure project approval

Overall responsibility for the flow and efficiency of work across the digital team, from SOW development, planning, creative, development, testing, launch, reporting and maintenance

Reporting to Sr Management on overall resource planning/utilization

Weekly, quarterly and yearly reporting on various aspects of digital projects, including: profitability, forecasting, types of projects, who is working on what, etc.

Build and sustain relationships at all levels and with all groups in the agency in order to assist with adjusting deliverables as needed with clients.  

Alert team if a project strays out of scope or the originally set parameter

Lead contingency planning, problem resolution, and recommend solutions to maintain schedules, budgets, and quality deliverables

Manage freelance hours and cost for content development and external production as needed

Develop, manage and enforce a rigorous approvals process internally through production phases of each project

Oversee testing process and quality standards on all projects

Keep Department Director aware of progress on each project and the development/deployment of the process – raising concerns as quickly as possible

Work with Project Management to ensure Advantage database is up to date detailed records of the digital project daily to dos

Implements Agency workflow process and quality assurance procedures to ensure successful execution as measured by agency goals and client satisfaction

Provide insight on process improvements or resources/tools opportunities

Ensure Development files and specs are organized and complete to ensure accurate archive of project and easily located as needed

Attend and participate actively in all necessary weekly status meetings

Leadership & Communication skills

Command a confident leadership role

Ability to facilitate and manage personalities

Ability to collaborate and build teamwork and manage conflict

Confronts issues openly and quickly

Effectively communicates relevant project/practice information to superiors and peers across all departments

Shows ownership of agency process and enforces use of process with team

Helps to determine new, creative ways to employ teams on projects and distribute responsibilities

Works across departments to share lessons learned and best practices

Understands Clients needs and proposes alternative business solutions

Continually seeks internal efficiencies to increase client satisfaction and help deepen client relationships

Easily recognizes areas for internal improvement and develops plans for implementation.


  • A minimum of 8+ years of digital project management experience
  • Excellent understanding of all digital production disciplines
  • Self-motivated, quick and assertive
  • Extremely detailed oriented and organized
  • Exceptional time management skills
  • Excellent writing and communication skills
  • Cool, calm, collected and collaborative
  • Proficient in MS Office applications, Adobe Acrobat Professional


Ability. Ability to bring the highest level of skill and competence.

Agility. To keep us flexible, nimble and incredibly responsive to client and market demands.

Humility. Constant seekers of new ideas, amazing collaborators and builders of those around us.

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